How do I return an item?

AR15Part.com

Return & Warranty Policy

ALL RETURNS MUST BE PRE-AUTHORIZED.

FAILURE TO GET A RETURN AUTHORIZATION NUMBER MAY DELAY PROCESSING YOUR RETURN OR MAY CAUSE YOUR PACKAGE TO BE REFUSED AND SENT BACK TO YOU.


Please call 469-474-1744 or email sales@AR15Part.com for your authorization number and retun instructions

Please return your package by a pre-paid, traceable method to the following address.

Make sure to include a copy of your invoice and a note stating the reason for the return.

There is a 7 day(ACTUAL Days, NOT Business days. i.e., 168 hours) inspection period to determine if the order was damaged or incomplete.



Return Policy (within 30 days of purchase)

  • · An invoice is required for all returns, refunds or exchanges.
  • · All returns for credit will be refunded in the same manner as initial payment. (there is a 10 day waiting period for payments made by check before a refund will be given)
  • · Items returned in NEW condition, uninstalled, unused and in original packaging will receive a full credit of the purchase price for refund or exchange.
  • · Items that have been opened, installed or used and have the original undamaged packaging will be assessed a 15% restock fee.
  • · Items that have been opened, installed or used and DO NOT have the original packaging, or the packaging is damaged will be subject to a 25% restock fee.
  • · If item was purchased from an auction style website such as Gunbroker or Ebay, any and all auction fees paid by us on the original sale will be deducted from your refund as they are non refundable to us.

· NO REFUNDS GIVEN ON ORIGINAL SHIPPING CHARGES.

Return Policy (beyond 30 days of purchase)

  • · An invoice is required for all returns, refunds or exchanges.
  • · Returns for credit after 30 days will be issued a store credit for the applicable amount.
  • · All returns, refunds, exchanges are subject to the same restock fees as stated above.
  • · NO CREDIT GIVEN ON ORIGINAL SHIPPING CHARGES.

NO RETURNS, REFUNDS OR EXCHANGES ON THE FOLLOWING :

  • · Customer damaged items, or items that have extensive use.
  • · Items modified or disassembled by the customer / gunsmith / or other person.
  • · Items sold “as is”, blems, closeouts, firearms(lowers) or any items listed in the *CLEARANCE ITEMS, BLEMS, SPECIAL OFFERS or DAILY DEALS sections.  Also included are special build requests by the customer.
  • · Closeout items are warranted through the manufacturer only.
  • · Items deemed to be “ware and tare” items, like gas rings, bolt cam pins, etc.
  • Items in customers possession for 90 days or longer.
  • Merchandise used with steel cased ammo. We do not warrant issues with steel cased ammo.
  • "Build Your Own" Custom uppers or any part attached to them.


    Warranty Coverage (1 Yr from date of purchase)

    · Warranty coverage is for the original purchaser only. A receipt is required for all warranty work.

    1. Accessories: Return the item to us for replacement by the manufacturer.

    2. Factory Uppers/Rifles: Send to us for evaluation.

    3. Custom Uppers/Rifles: Send to us for repair or replacement